1.INTRODUCTION

At Seenyor.com (“Seenyor”), we take your privacy seriously and are committed to safeguarding your personal information. We understand the importance of protecting both your personal data and your well-being. This Privacy Policy outlines how Seenyor collects, uses, and shares personal information obtained through our customer service center, elderly monitoring devices, and online interfaces, including our website and mobile applications (collectively referred to as the “Site”). Please read this notice carefully to understand how we handle your data. If you have any questions or need clarification on any aspect of our Privacy Policy, feel free to contact us directly via email at info@seenyor.com or as described in Section 10 of this Privacy Policy.

“Personal Information” as used in this privacy notice refers to information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. This may include your real name, alias, postal address, unique personal identifier, online identifier(s), Internet Protocol address, email address, account name, or other similar identifiers. Personal Information does not include publicly available information, certain other information regulated by applicable laws, or information that has been de-identified or otherwise cannot be reasonably linked to a specific individual.

Our Privacy Policy includes the following sections:

Scope; Partner Sites

This Privacy Policy applies to Personal Information we collect through our Seenyor.com website (“Site”), our mobile applications (“App”), our elderly monitoring devices, and other interactions with you, including email and phone communications. Our Site may contain links to partner sites that are not owned or controlled by Seenyor.com. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage you to be mindful when you leave our Site and to read the privacy statements of any other sites that collect your Personal Information.

Additional Terms

Please refer to our Terms of Sale, which apply to your purchase of our products. Additionally, use of our Site and App is subject to the Website Terms of Use. If you subscribe to Seenyor.com’s monitoring services, use features connected with those services, or activate service offerings made available in connection with a Seenyor.com product that does not require a monitoring subscription, the use of those features and services is also subject to our Terms of Service.

2. Information We Collect and Why We Collect It

Seenyor.com collects Personal Information to enable you to take full advantage of our offerings when you register on our Site, order products or services either through the Site or through our call center, use our App, communicate with customer service representatives (including via the online chat function), participate in our contests, surveys, promotions, or activities, or otherwise communicate with us. If you choose, you can visit the Site without directly providing us with any Personal Information.

We aim to limit the collection and use of customer Personal Information to what is necessary to deliver our services effectively. The purposes for which we collect customer Personal Information include informing our customers about our products, services, and other opportunities, advertising our products and services, and administering our business operations.

We May Collect the Following Categories of Personal Information:

Our Sources for This Personal Information:

Our Business Purposes for Collecting This Personal Information:

Service Providers We Disclose This Information To:

Any other person or entity we reasonably believe is customary, necessary, or advisable for the business purposes disclosed in this Privacy Policy or to whom we are required by applicable law or regulation to make the disclosure.

Third Parties with Whom We May Share Personal Information:

Seenyor.com Customers: In addition to the Personal Information mentioned above, if you have purchased a Seenyor.com product or service, we may have collected the following categories of Personal Information:

Our Sources for This Personal Information:

Our Business Purposes for Collecting This Personal Information:

Service Providers We Disclose This Personal Information To:

Third Parties We “Share” (As Defined in the Consumer Privacy Act) This Personal Information With:

Sensitive Personal Information

Your sensitive Personal Information will only be used for the purposes outlined in this Privacy Policy. We will not use it for any additional purposes that are incompatible with those listed above unless we provide you with notice of those additional purposes or obtain your consent, as required by law.

Cookies, Pixels, Advertising Partners, and Analytics Partners

We utilize various analytics Service Providers to collect Personal Information about how our Site is used. We, along with our advertising and analytics partners, employ cookies and pixels (also known as web beacons) to gather specific types of Personal Information when you interact with our Site via your computer or mobile device.

A cookie is a small file containing a string of characters sent to your web browser when you visit a website. When you revisit the site from that browser, the cookie allows the site to recognize your browser and potentially your device. Cookies can store unique identifiers, user preferences, and other Personal Information. You can configure your browser to clear all cookies or to provide insights into which cookies are being set and which network requests are being made by our site. However, certain features or services on our website may not function correctly without cookies. We use cookies to enhance the quality of our service, including storing user preferences, tracking user trends, and delivering relevant advertising to you.

Currently, we work with analytics partners such as Google Analytics, Facebook, Optimizely, Amplitude, and FullStory. To help you understand how these analytics partners manage your Personal Information and interact with our Site, we encourage you to visit the pages linked below for more information:

We also participate in ad networks that may use your browsing history across participating websites to display interest-based advertisements on those websites. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites.

If your internet browser offers a “Do Not Track” or “Global Privacy Control” opt-out preference signal and you enable the feature, we will honor your request to opt-out of sale or sharing when you visit our Site by treating the request as an opt-out of cookies and pixels that collect and share information for marketing purposes.

Seenyor.com Product or Account Interaction with Seenyor Partners

If Seenyor.com offers any product or account connections or integrations with partner products, applications, functionality, or services (collectively, “Partner Products and Services”), and you choose to enable or connect to such Partner Products and Services through the means authorized and directed by Seenyor.com and/or such partners, you acknowledge and agree that we may share certain Personal Information about you with those partners. This sharing is done for purposes such as account authentication and management and to enable the activation, integration, and connection with such Partner Products and Services on the partners’ platforms.

For example, if you choose to use Partner Products and Services, like those that may be offered by Seenyor.com in collaboration with third-party providers, you agree that we may share certain data about you with those partners to enable the activation, connection, and integration with the Partner Products and Services you intend to use or have chosen to activate. In some cases, Seenyor.com or the partner may ask for your permission to control the Seenyor products and services and/or Partner Products and Services you have activated and connected to. Your consent is required to allow these exchanges or requests for control, and you will be able to revoke or disable this consent at any time.

Additionally, Seenyor.com may share Personal Information with partners with your explicit permission. For instance, when you enroll in or activate Partner Products and Services, you may be asked for your permission to share certain data between Seenyor.com and our partner. Seenyor.com requires your consent before sharing Personal Information in these scenarios. We may also receive information from our partners and other sources and combine it with the Personal Information in your Seenyor.com account to assess eligibility and the effectiveness of our programs.

Further information about the limited circumstances in which Personal Information from your Seenyor.com account may be shared with partners is detailed in the section titled “Information We Collect and Why We Collect It.”

Any data from your Seenyor.com account that you choose to share with a partner, either directly or through the authorizations, integrations, and connections permitted under this Privacy Policy, will be governed by that partner’s privacy policy.

Any data that Seenyor.com receives from partners will be processed and stored by Seenyor.com and treated in accordance with this Privacy Policy. This information may be processed in the same ways as any other data that is part of your Seenyor.com account.

No Personal Information From Children or Teens Under Age 18

This Site is not directed to, and we do not knowingly collect any Personal Information from, children or teenagers under the age of 18. If you are under the age of 18, please do not attempt to register with us on this Site or provide any Personal Information about yourself to us. If you are under the age of 18, you may only use this Site under the supervision of your parents or guardians.

The Site does not knowingly solicit or collect personally identifiable information online from children under the age of 13 without prior verifiable parental consent. If we learn that a child under the age of 13 has submitted personally identifiable information online without parental consent, Seenyor.com will take all reasonable measures to delete such information from its databases, inform any third parties to delete such information, and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children under 13, please use the contact form available on our website.

We do not have actual knowledge that we sell or share Personal Information of individuals under 16 years of age.

Third-Party Sites and Social Media

Our Site may contain links to other websites operated by third parties and may include social media features such as Facebook, Twitter, and Pinterest buttons. These third-party sites may collect Personal Information about you if you click on a link, and the social media sites may automatically record Personal Information about your browsing behavior every time you visit a site that has a social media button. Your interactions with these features are governed by the privacy policy and terms of service of the company providing the link, not Seenyor.com’s Privacy Policy or Terms of Service. Accordingly, we recommend that you review the privacy policy posted on any external site before disclosing any Personal Information. Please contact those websites directly if you have any questions about their privacy policies.

Refer A Friend

If you use our “Refer A Friend” feature, we ask for your friend’s name and e-mail address. We use this Personal Information solely to send the communication you requested and to monitor the effectiveness of our “Refer A Friend” feature.

Legal Proceedings

We will share Personal Information with third-party companies, organizations, or individuals outside of Seenyor.com if we have a good-faith belief that access, use, preservation, or disclosure of the Personal Information is reasonably necessary to:

Under certain circumstances, we may be required to disclose your Personal Information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Transfer in the Event of Sale or Change of Control

If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Site to a third party, such as by merger, acquisition, bankruptcy proceeding, or otherwise, we may transfer or sell your Personal Information to the new owner. In such a case, unless permitted or otherwise directed by applicable law, your Personal Information would remain subject to the terms of the applicable privacy policy in effect at the time of such transfer.

3. Access to Your Information and Choices

You can access and update certain Personal Information we have relating to your account by logging into your account via our online web application at Seenyor.com or in our mobile App. To update your contact information for your monitoring and dispatch, navigate to the “Monitoring” section. To update your login information (email, password), you can navigate to the “Manage Account” section.

To update your contact information for monitoring and dispatch on our mobile App, you can log in, tap on the menu, and select “Location Profile.” To update your login information on our mobile App (email, password), you can tap on the menu and select “Manage Account.”

If you have questions about the Personal Information we have about you, you can contact us using the form available on our website. You may opt out of receiving non-marketing-related communications (this does not include alerts and service information) from us by logging into your account and editing your notification preferences. You can opt out of receiving marketing and promotional emails from Seenyor.com by using the opt-out or unsubscribe feature contained in the footer of our marketing emails.

You can close your online account by contacting us at info@seenyor.com. If you close your account, we will no longer use your online account information or share it with third parties. However, we may retain some of your Personal Information, as allowed by law, for a period reasonably necessary for legitimate business purposes, archival purposes, and to prevent identity theft or fraud.

4. SECURITY OF YOUR INFORMATION

We implement commercially reasonable physical, technical, and administrative security measures and safeguards to protect the confidentiality and security of your Personal Information. However, as the Internet is not a completely secure environment, we cannot guarantee, ensure, or warrant the security of any Personal Information you transmit to us. Despite our efforts, there is no assurance that Personal Information will not be accessed, disclosed, altered, or destroyed due to a breach of our physical, technical, or managerial safeguards. Please be aware that emails and other communications you send to us through our Site are not encrypted (except for certain secure channels, such as secure chat), and we strongly advise against communicating any confidential information through these means.

5. Privacy Rights

If your internet browser offers a “Do Not Track” or “Global Privacy Control” opt-out preference signal and you enable this feature, we will honor your request to opt-out of the sale or sharing of your information when you visit our Site. We will treat these signals as an opt-out of cookies and pixels that collect and share information for marketing purposes. Additionally, you may opt-out of the use of third-party cookies for personalized advertising by setting your cookie preferences on your browser.

This Privacy Policy outlines how we may share your Personal Information for marketing purposes, as described above. If you have any questions about our privacy practices or wish to make a request regarding your Personal Information, please contact us through our website: [Contact us].

6. Exercising Your Rights

To exercise your rights regarding your Personal Information, you may use this form to opt out of the sale and sharing of Personal Information or this form to request access, deletion, or correction of your data. You may also designate an authorized agent to make a request on your behalf through our website.

When you submit a request to us, we will verify your identity by asking you to confirm some of your Personal Information that Seenyor.com currently holds, such as your email address, order numbers of previous orders of our products and services, your equipment serial numbers, or the last four digits of a credit or debit card used to make a purchase. We will endeavor to honor such requests unless they conflict with lawful exemptions under applicable privacy laws.

We do not discriminate against individuals who exercise their privacy rights. Your exercise of these rights will not affect the price or quality of our goods or services.

If your internet browser offers a “Do Not Track” or “Global Privacy Control” opt-out preference signal and you enable this feature, we will honor your request to opt out of the sale or sharing of your information when you visit our Site. We will treat these signals as an opt-out of cookies and pixels that collect and share information for marketing purposes. Additionally, you may opt out of the use of third-party cookies for personalized advertising by setting your cookie preferences on your browser or by visiting our opt-out preference center here: [Do not sell my personal information].

This Privacy Policy outlines how we may share your Personal Information for marketing purposes, as described above. If you have any questions about our privacy practices or wish to request further information, please contact us through our website: [Contact us].

7. Your Privacy Rights

Please note that Seenyor.com does not process your Personal Information using machine learning and/or profiling methods in ways that would impact you in a legal or similarly significant manner, without your consent.

If we deny your request, you have the right to appeal our decision.

You may use this form to opt out of the sale and sharing of Personal Information (Do not sell my personal information) or this form to exercise your right to know, right to deletion, and/or right to correction. You may also designate an authorized agent to make a request on your behalf on our website through this form.

When you exercise these rights and submit a request to us, we will verify your identity by asking you to log in to your account if you have one with us. If you do not, we may ask you to confirm Personal Information Seenyor.com currently holds about you, such as your email address, order numbers of previous orders of our products and services, your equipment serial numbers, or the last four digits of a credit or debit card used to make a purchase. We will endeavor to honor such requests unless a request conflicts with certain lawful exemptions under applicable privacy laws.

The fact that you have elected to exercise these rights will have no adverse effect on the price and quality of our products or services.

If you wish to appeal a decision we have made regarding your request, you may use the contact form available on our website.

To exercise your right to know and/or right to deletion: When you exercise these rights and submit a request to us, we will verify your identity by asking you to log in to your account if you have one with us. If you do not have an account, we may ask you to confirm Personal Information that Seenyor.com currently holds about you, such as your email address, order numbers of previous orders of our products and services, your equipment serial numbers, or the last four digits of a credit or debit card used to make a purchase. We will endeavor to honor such requests unless they conflict with certain lawful exemptions under applicable privacy laws. The fact that you have elected to exercise these rights will have no adverse effect on the price and quality of our products or services.

8. NOTICE OF FINANCIAL INCENTIVE

We may offer programs such as contests, surveys, or other similar promotional campaigns (collectively, “Promotional Campaigns”). In exchange for participating in our Promotional Campaigns and providing us with your Personal Information, such as your name and contact information, we may offer you financial incentives and/or price or service differences such as a discount or a coupon. You can terminate participation at any time as explained in the applicable Promotional Campaign terms. We estimate that the value of the Personal Information we collect for Promotional Campaigns is the value of the benefit we offer to you in connection with the promotion, which is reasonably related to the costs associated with offering such a benefit.

9. RETENTION PERIOD

We will retain your information for no longer than is reasonably necessary to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. The criteria used to determine our retention periods include: (a) the length of time we have an ongoing relationship with our customers and provide services, (b) whether there is a legal obligation to which we are subject, and (c) whether retention is necessary to support our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).

10. VISITORS FROM OUTSIDE USA

The Site is hosted in USA. If you are visiting the Site from outside USA, your Personal Information may be transferred to, stored, and processed in USA or other countries in accordance with this Privacy Policy. The data protection and other applicable laws of USA or these other countries may not be as comprehensive as those laws or regulations in your country, or may otherwise differ from the data protection or consumer protection laws in your country. Your Personal Information may be available to government authorities under lawful orders and law applicable in such jurisdictions. By using the Site and/or providing Personal Information to us, you consent to the transfer of your Personal Information as described in this Privacy Policy.

11. CROSS-BORDER TRANSFERS

Your Personal Information may be stored and processed in USA or other jurisdictions where Seenyor.com and its affiliates, subsidiaries, and service providers operate. These locations are required to operate with appropriate safeguards and redundancies to protect your Personal Information.

If this Privacy Policy conflicts with any applicable privacy principles in USA, those principles will govern, and the remaining terms of this Privacy Policy will remain in effect.

If you have any questions or complaints related to Seenyor.com’s handling of your Personal Information, you are encouraged to contact us using the methods provided in the “Questions and How to Contact Us” section below.

You can access and update certain information we have relating to your online account by logging into your online account and visiting the appropriate section to update your contact information. You can update your email address and password under the “Account Settings” section.

You can opt out of receiving marketing and promotional emails from Seenyor.com by using the opt-out or unsubscribe feature contained in the emails, or by accessing the page and unsubscribing at any time.

You can close your online account by contacting us through our customer support channels. If you close your account, we will no longer use your online account information or share it with third parties. We may, however, retain a copy of the information for a period of time reasonably necessary for archival purposes and to avoid identity theft or fraud.

Please note that you have rights under USA  law to obtain a copy of your personal data and, in certain situations, to obtain correction, erasure, and restriction of processing of your personal data. You also have a right to data portability, subject to applicable law.

Where processing is based on your consent, you have the right to withdraw this consent at any time.

If you have any questions about this Privacy Policy, the personal information we have about you, how we handle your personal data, or if you wish to exercise any of the rights described in this section, please contact us via email at info@seenyor.com